Dan Saul CITE, CCNA1

Computer Support Technician

Profile

Talented computer administrator with a diverse portfolio of knowledge in the area of computer networking and problem solving on both Apple and Microsoft based platforms.

Has previously developed fully featured and supported user centric home applications.

Is presently administrating a multi-user Apple digital graphic design lab using up to date applications and operating systems.

Key Skills

Network Administration
Experienced using multiple Operating Systems including Mac OS 9/X, Windows 9x/NT/XP and Linux/Unix.
Knowledge of iLife, iWork, Microsoft Office, Open Office, Final Cut Pro, XCode, Interface Builder, and more.
Programming in C and Objective C
Web Design and development using technologies such as HTML, CSS, PHP, and Javascript.
Fluent spoken and written English, fair French.
Ability to resolve customer's issues within a set handle time.

Recent Experience

Technical Support Representative, October '07 - Present.
Aided customers with problems with their television and cable modems for a cable service provider in Canada.
Customer Service Representative, February '06 - October '07.
Aided customers with problems with their cable modems and connections for a major ISP in the United States.
Educational Assistant / Lab Administrator, September '05 - Present.
Brought a lab of Macs up to date employing the latest technologies available. Implemented a sophisticated multi-user system allowing data integrity and security with minimal hassle to the end user.
Planned, Developed and Deployed fully featured Recipe Management program on the Macintosh platform, June '05 - August '05.
Worked effectively in a team to complete a large, multi-phase project in within a set time-frame.
Aided in completing the 2004-2005 Vincent Massey Yearbook, January '05 - June '05.
Designed and produced a few dozen pages under tight deadlines.